Frequently Asked Questions

Get the answers you need before you shop. If you still have questions, feel free to contact us here.

  • We work hard to ensure your order is handled with care and delivered promptly.

    • Processing Time: Please allow 5-7 business days for processing before your order ships. This includes quality checks and order preparation.

    • Shipping Time: Orders ship via USPS or UPS and typically arrive within 2–3 business days once dispatched.

    Tracking Info: You will receive a tracking number via email once your package is on its way. If you don’t see it, check your spam folder or reach out to our team.

  • Due to the hygienic and custom nature of our products, all sales are final.

    • Please read all product descriptions carefully and ensure selections (such as texture, length, or customization) are correct before placing your order.

    If your item arrives damaged or incorrect, contact us within 48 hours of delivery so we can assist.

  • Looking for a personalized unit? We offer custom wig construction and coloring services by consultation only.

    • To start your custom order, click Book a Consultation to discuss length, texture, lace type, and desired color.

    • During checkout, you may also upload your inspiration photo so we can bring your vision to life.

    • Please note: custom orders have a longer turnaround time (discussed during your consultation) and are non-refundable.

  • Proper care extends the life and beauty of your hair.

    • Our raw hair bundles can be dyed, bleached, heat-styled, and reused for  3-5 years with the right maintenance.

    • Use sulfate-free shampoos and conditioners. Gently detangle starting from the ends using a wide-tooth comb or fingers.

    • For wigs, store your unit on a mannequin head, silk hanger, or in the provided silk bag to preserve its shape and style.

    • Always allow wigs and bundles to fully air-dry before storing.

  • We proudly offer professional color services on custom wigs only.

    • All colors are created based on your chosen inspiration, but keep in mind that lighting, screen display, and hair texture can affect how the final tone appears.

    • Color results may vary slightly, and we cannot guarantee a perfect match to reference photos — though we do our best to come close!

  • We offer raw bundles and wigs in a variety of lengths and natural textures — including Straight, Body Wave, and Curly.

    • Lengths: Hair is measured when stretched straight. For curly or wavy textures, you may want to size up for your desired final look.

    • Textures:

      • Straight – sleek, classic, and versatile

      • Body Wave – soft, loose wave with bounce

      • Curly – defined texture with volume and movement

    If you're unsure which to choose, we recommend booking a consultation or sending us a message — we’re happy to guide you!

  • Custom wig orders typically take 2-4 weeks business days from the date of consultation and confirmed payment.

    • This time allows for sourcing, construction, coloring (if selected), and quality control.

    • You will receive an estimated delivery timeframe during your consultation based on your specific customizations.

    Please plan ahead if you need your unit by a specific date — rush orders may be accommodated on a case-by-case basis with an additional fee.

  • Why do I need to take head measurements?
    To ensure a secure, comfortable, and natural-looking fit, we build each wig to your exact head shape. Submitting accurate measurements ensures the best custom experience — no slipping, no tightness, and no guesswork.

    CHECK SIZE CHART

  • Use a soft (fabric) measuring tape and measure directly on your scalp or hairline. Remove any bulky styles (like braids or buns) before measuring. You’ll need to take 6 measurements:

    1. Circumference – Around your entire hairline

    2. Front to Nape – From the center of your forehead to the nape of your neck

    3. Ear to Ear (Forehead) – Across your forehead from ear to ear

    4. Ear to Ear (Over Top) – Over the crown of your head, from one ear to the other

    5. Temple to Temple (Round Back) – Around the back of your head from one temple to the other

    6. Nape of Neck – From one side of your nape to the other

    Click here to view our Wig Sizing Chart →

  • Absolutely! If possible, ask a friend or family member to help you measure — especially for the back and nape areas. This will give the most accurate results.

  •  If you're unsure, don’t worry. You can book a quick $25 consultation with Margo, and we’ll walk you through the measuring process. The fee will be applied toward your wig order.

  • We build wigs based on the exact measurements submitted. If incorrect sizes are given, E. Ryan Hair is not responsible for adjustments or returns. Please double-check all numbers before submitting. If you're unsure, book a consultation.